Returns & Exchanges

Aiden & Oak gladly accepts returns and exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise for an Aiden & Oak e-gift card store credit only within 30 days from the date you received the items. Aiden & Oak offers exchanges for the same item at the same price in a different size. The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Aiden & Oak E-Gift Card). 

Submit Return/Exchange Requests >> returns.aidenandoak.com

 

Returns:

When returning an item, please take note of the following:

  • Returns must be post marked within 30 days of the date you receive your shipment, no exceptions.
  • Your return package needs to include your order packing slip or an order summary from the website with your first and last name, order number, and reason for returning the items.
  • All returns will be processed via store credit only
  • Customers are responsible for all shipping costs associated with returns, we do not provide pre-paid return labels.
  • Any requests made past our 30 day return policy deadline or request including final sale items will be declined.
  • If an item appears worn, smells of perfume or essential oils, deodorant, makeup, or has animal hair it will not be accepted as a return.
  • Orders CANNOT be changed, modified, or canceled after checkout.
  • We are not responsible for packages lost or delayed in transit or marked as "delivered" by the carrier.
  • All sales with a discount of 30% or greater will be final sale - no returns/exchanges.
  • All sale/clearance items are FINAL SALE with no exceptions.
  • Swim, jewelry, hats, scarves, handbags, blankets, gift cards, and all other accessories are final sale or deemed final sale for sanitary safety.

Submit Return/Exchange Requests >> returns.aidenandoak.com

Defective Items:

Please inspect your order immediately upon receipt. If you believe you have received a defective item, you must contact us within 3 business days of receipt.

  • Send pictures of the defective item/area to support@aidenandoak.com
  • State in your email your first and last name, order number, and the product name

Shipping

UPS Ground Shipping (Order $1-$99.99): $8.49

UPS Ground Shipping (Orders $99.99+): Free

Canada USPS Priority Mail - International: $45 (customer will pay any Duty Tax incurred)

 

Thank you for choosing to shop with us!

Xo, Aiden & Oak